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Frequently Asked Questions
You can also browse the topics below to find what you are looking for.
This page includes all our company policies in regards to services we offer to our customers.
If a product has been received damaged, please let us know within the 24 hours and do not assemble it. Please note we cannot offer a full or partial part exchange once the full product has been opened, partially assembled and box disposed-of. If approved by Marcus Office Furniture World, the original purchaser may exchange the part or product with their own accommodations of freight, delivery or other shipping charges prepaid.
How do I exchange an item?
Please contact us here and choose the Customer Service option for more information on exchanging an item.
Country of Origin
The Country of Origin is represented by the flag of where the product line is produced. Each flag has its own Country of Origin featured products page.
Product Availability
In-Stock Products
Product: In-Stock is a product that currently in stock at one of our warehouses.
Product: Partially In-Stock is a product that partially stocked at one of our warehouses.
Lead Time Products
Lead Time: X-XX Weeks is a product that custom specified and ordered either in North America or Europe and has a leadtime for production and transportation to our warehouses.
Lead Time: X-XX Days is a product that custom specified and ordered either in North America or Europe and has a leadtime for production and transportation to our warehouses.
Local Deliveries and Shipments
The following Terms of Sale are printed in our physical Invoices and apply to our Local Deliveries and Shipments. For Domestic Shipments (mostly eCommerce Sales which include our website, eBay and Amazon store) and International Shipments please see Shipping Charges and Shipping Information. To see more information on our Local Deliveries and Shipments, please see under Shipping Charges and Shipping Information
- Marcus Office and it’s affiliates partners deliveries are performed Monday to Friday from 9:00 am to 5:30 pm. Delivery charges are based on regular business hours rate. Overtime or weekend hours are available at additional charges.
- Client is responsible for scheduling appointment with building management for any specific delivery hours and checking proof of Insurance, if the truck is sent and delivery is not performed, next deliveries are available at additional charges. Proof of Insurance requirements must be send beforehand to our Customer Service team only, if they are not received delivery can not be performed and additional charges may incur.
- If no elevator is available, $15 will be charged per item for 2nd floor deliveries. We will not deliver past 2nd floor and additional charges will incur per floor.
- The location where the furniture is installed must be clear and free of any obstacles; otherwise there will be a charge of $25/hour per installer. Client will be responsible for covering wood floors. Extra charges will applied if there’s any inconvenience upon delivery.
- Any cancellation must be done within 24 hrs. and must be notified to Customer Service. Please contact Customer Service for more information on returning an item.
- We cannot accept changes, returns or cancellations after your order is processed and in production without additional charges forfeit of deposit 30% Restocking charge.
- All new products are made to order and is non-cancelable, non-returnable and non-refundable. Pre-owned/Used, Floor Model, Open Box, Refurbished and Scratch and Dent products are sold AS IS and is a final sale that is non-cancelable, non-returnable and non-refundable.
- No exchanges on new furniture after client accepts delivery.
- A deposit of 50% is required at time of order. Balance due in full upon delivery & installation.
- Installation charge is based on your floor plan and can be modified at least 24 hours prior delivery. Any on site changes will be charged at $35/hour/worker.
- In cases of any type of dispute, attorney fees will be payed by the buyer.
- A storage charge of $15. Per sqft., per month, will be charged for orders not delivered after 7 days.
- Marcus Office offers with all new products at least one year warranty of labor on any defect. Please check with your Sales representative the warranty information. Manufacturer’s warranties may also apply.
- Title of the Goods will main with the Seller until full payment by client or leasing company, if leasing is involved.
- If the sale involves pre-owned cubicles, steam cleaning of the panels is available for an additional charge.
- Client is responsible for connecting any electrified panels to the building power source or cabling for voice and data.
- If any damage on furniture and/or backorder pieces, client can not hold more than 50% of the value of this item. Final payment is due when back ordered or replacement item is delivered. Client must pay the full balance of other items that have been delivered without problems.
- In the event of default of payment, the seller may enter upon the premises where the furniture is located without prior notice, take possession of it and remove the it without any liability to seller. It is further understood that the seller retains full title to the above merchandise until completely paid.
- Your signature or online order confirmation approves color, size, design, configuration, finish and price.
Please see all our company policies on our Frequently Asked Questions page on www.marcusofficefurniture.com.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Overview
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Marcus Office Furniture World. The collective work includes works that are licensed to Marcus Office Furniture World. Copyright 1998, Marcus Office Furniture World ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Marcus Office Furniture World or purchasing Marcus Office Furniture World products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Marcus Office Furniture World or to purchase Marcus Office Furniture World products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Marcus Office Furniture World. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of Marcus Office Furniture World used in the site are trademarks or registered trademarks of Marcus Office Furniture World.
Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Marcus Office Furniture World disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Marcus Office Furniture World does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Marcus Office Furniture World does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Marcus Office Furniture World shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Marcus Office Furniture World has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a Marcus Office Furniture World product is mistakenly listed at an incorrect price, Marcus Office Furniture World reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Marcus Office Furniture World reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Marcus Office Furniture World shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Marcus Office Furniture World without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
Marcus Office Furniture World may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Marcus Office Furniture World.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Marcus Office Furniture World products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Marcus Office Furniture World products) must be commenced within one (1) year after the claim or cause of action arises. Marcus Office Furniture World’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Marcus Office Furniture World may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Marcus Office Furniture World or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
Marcus Office Furniture World does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Marcus Office Furniture World is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Marcus Office Furniture World reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Marcus Office Furniture World in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless Marcus Office Furniture World, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, Marcus Office Furniture World may link to sites operated by third parties. However, even if the third party is affiliated with Marcus Office Furniture World, Marcus Office Furniture World has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Marcus Office Furniture World. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Marcus Office Furniture World seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use “cookies”?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Marcus Office Furniture World. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, plea se let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your consent
By using our site, you consent to our privacy policy.
If you would like to do a return, please let us know within the 24 hours and do not assemble it. Please note we cannot offer a full or partial part return once the full product has been opened, partially assembled and box disposed-of. If approved by Marcus Office Furniture World, the original purchaser may return the part or product with their own accommodations of freight, delivery or other shipping charges prepaid. All new products that are custom made to order and not stocked are non-cancelable, non-returnable and non-refundable.
How do I return an item?
Please contact us here and choose the Customer Service option for more information on returning an item.
Limited Lifetime Warranty
Marcus Office Furniture World could repair or replace with a comparable product, at its option, without charge to the original purchaser, only defective products or parts found defective during the warranty period that has been allowed by the manufacturer. Each product on our site carries a specific factory warranty ranging on structural components and parts depending upon the manufacturer. If requested by Marcus Office Furniture World, the original purchaser must return the part or product with freight, delivery or other shipping charges prepaid including redeliveries of the replaced item. This warranty shall be effective for the applicable time period beginning from date of purchase as shown on original purchaser’s original receipt or other proof of purchase until deemed correct by the manufacturers warranty information. Take note that warranties on foam, textiles and leathers are different from structural warranties. This is defined clearly within each warranty statement from each manufacturer.
Non Warranted
- Product abuse or misuse
- User modification of or attachments to the product
- Failure resulting from normal wear and tear
- Products or parts not used, maintained or installed in accordance with installation, maintenance and/or applicable guidelines
- Products that are exposed to extreme environmental conditions and/or have been subject to improper storage
- Floor samples or display models
- Products purchased “as is”, open box, used and/or secondhand
- Products manufactured by a manufacturer that we are not an authorized dealer for
- Creasing and/or gathering of textiles during upholstery application process
- Minor irregularities of color, surface, grain, and texture
- Minor variations of color in textiles
- Variations of texture and natural markings such as neck wrinkles, scratches, backbone marks and stretch marks in leather
- Color matching of textiles exactly to samples, swatches or prior purchases
Liabilities
Under no circumstance, including but not limited to breach of contract, breach of warranty or negligence, shall Marcus Office Furniture World be liable for lost profits, loss of goodwill, stored data, general, special, consequential or exemplary damages, even if Marcus Office Furniture World had notice of these damages or they were foreseeable. Marcus Office Furniture World shall not be responsible for verifying customer’s description of needs, data, or the fitness for a particular purpose of goods. Marcus Office Furniture World ’s liability in all cases shall be limited to repair or replacement of the defective parts, or the purchase price of the product. Damages resulting from misuse, abuse, alteration, negligence, or accidents are not covered under this warranty. Except as otherwise provided, Marcus Office Furniture World makes no other warranties, expressed or implied, including but not limited to the warranties of merchantability and fitness for a particular purpose.
How do I check warranty for an item?
Please contact us here and choose the Customer Service option for more information on warranty for an item.
Domestic Shipping Charges
Items that are too big to send via FedEx or UPS, or shipments with a large quantity of items must be transported to you on a semi-truck and require special freight charges. Freight charges are calculated on a per shipment basis since product sizes, weights, quantities and delivery locations vary. Your specific location is required to receive the most accurate rate. We work to find the least expensive delivery method available by getting several quotes from different carriers. It may take longer for us to provide you with a freight quote for item(s) shipped directly from the manufacturer. We’ll pass the information on to you as soon as we receive it.
Freight Delivery Services
Base level delivery service is the least expensive option and consists of either:
- Dock-to-Dock – delivered to your loading dock and unloaded by you and/or your staff
- Tailgate Delivery – you and/or your staff unload items from the truck
If you don’t have a loading dock, forklift or staff/assistance available, you may require additional delivery services. Without them, you will be responsible for getting your order off the truck (within 15 minutes) and inside your delivery location without any assistance from the delivery driver.
Additional Freight Delivery Services
Marcus Office can provide additional Freight Delivery Services upon request.
Unload Myself
Customer is responsible for unloading the order from the truck (unassisted) within 15 minutes. Customer is also responsible for bringing it inside the delivery location.
Curbside Service
Driver will lower your order to the ground using a lift gate (platform on the back of the truck that works like an elevator). Customer is responsible for bringing it inside the delivery location.
To the Door Delivery
Driver will bring your order to the doorway (no stairs included), but not inside the main entrance of delivery location. This option includes a prescheduled delivery time and a truck equipped with a lift gate (platform on the back of the truck that works like an elevator).
International Shipping Charges
For over 30 years Marcus Office has been delivering items to the international export freight forwarder of your choice. Our products are securely packaged (boxed, banded, reinforced and/or shrink-wrapped as appropriate) and transported the freight forwarder company. If you would like to see all the countries we have shipped to, please see our Services page here.
Local Deliveries and Installations Charges
Pricing for Local Deliveries and Installations vary on the size of the order, availability, delivery location and installation team needed to complete the order. Please contact your Sales representative before placing an Order for pricing on your Office Furniture project. For more information, please see out Terms of Sale and see the Local Deliveries and Installations.
If you have questions about these services or need additional delivery services, please contact us here and choose the Customer Service option for more information.
Domestic Shipments
Marcus Office offers free shipping on many items to our customers anywhere in the contiguous United States and are considered mostly eCommerce Sales which include our website, eBay and Amazon store. We have partnered with manufacturers and distributors that have locations across the country to serve you better and ship our products from the location nearest to you. Not all items are shipped directly from our warehouses are drop shipped directly from the manufacturer or distributor to you.
Your product is securely packaged (boxed, banded, reinforced and/or shrink-wrapped as appropriate) and transported by FedEx, UPS or other freight carrier, as determined by the size and weight of the shipment.
A physical street address is required for any delivery. We do not ship to P.O. boxes.
Please contact us here and choose the Customer Service option for more information on assistance for placing orders that will be transported by freight forwarders.
How long will my item take to ship?
With the wide array of products we offer, different items ship at different times from multiple locations. We provide estimated ship times to you. If the lead time is a critical to you, please contact us here and choose the Customer Service option.
How much does shipping cost?
Many of our items ship free within the contiguous United States and are marked Free Shipping.
Most orders will ship via UPS or FedEx. Larger items or larger orders will be transported on a semi-truck via freight carrier. Please see Shipping Charges for more information.
Items that do not qualify for free shipping will incur shipping charges. We attempt to calculate your shipping charges during the checkout process. If the shipping charges for your order cannot be determined during checkout, you will receive a shipping quote via email within 24 hours of placing your order on regular business days. If you prefer to receive the shipping charges before placing your order, submit a Shipping/Freight Quote Request. You will receive a shipping quote via email within 3-4 hours on regular business days. You will also receive a quote number that you can reference in the comments section when you place your order.
If your order requires shipping charges and is submitted over the weekend, we will provide your quote at the first opportunity on the next business day. Your order will not be processed until you approve the shipping charges.
Orders to Alaska, Hawaii and Canada will incur additional shipping charges.
International Shipments
How much is shipping to Canada?
Shipping charges to Canada will vary depending on the size and weight of your order. To receive a Shipping/Freight Quote before placing your order, contact us and provide your order details.
Canadian customers are responsible for applicable taxes, duties and brokerage fees.
Do you ship overseas?
For over 30 years Marcus Office has been delivering items to the international export freight forwarder of your choice. Our products are securely packaged (boxed, banded, reinforced and/or shrink-wrapped as appropriate) and transported the freight forwarder company. If you would like to see all the countries we have shipped to, please see our Services page here.
Local Deliveries and Installations
Pricing for Local Deliveries and Installations vary on the size of the order, availability, delivery location and installation team members needed to complete the order.
Onsite Installations
The job site shall be clean, clear and free of debris and other furniture prior to installation. The job site should be free
of other trades that could inhibit the installation of office furniture and systems furniture. If these conditions can not be provided, extra charges for labor and storage expenses will accrue at an expense to the client. Electrical current, hoisting and elevator service with adequate access shall be furnished by the client without charge to Marcus Office Furniture World. The client shall provide adequate facilities for off‐street loading, staging, moving and the handling of office furniture and/or systems. Any delay by the client in job site preparation that prevents scheduled deliveries from taking place may result in additional charges for labor and storage. If special packaging and handling is required that is not in the original specifications (i.e. stair carry up,
export packaging etc.), the client will be subject to the extra charges incurred. Delivery and installation of office furniture and/or systems will be conducted only during normal working hours: Monday through Friday from 9:00a.m. until 5:30p.m. If client requests that labor be performed beyond these hours, working overtime, weekends and holidays then additional charges are to be paid by the client to Marcus Office Furniture World.
Please contact your Sales representative before placing an Order for pricing on your Office Furniture project. For more information, please see out Terms of Sale and see the Local Deliveries and Installations.
- Cash
- All Major Credit Cards (Visa, MasterCard, American Express, and Discover)
- Checks and Money Orders
- Zelle
- Paypal
- Amazon Pay
- Venmo
Please note some types of payments have limits, may have to be paid differently, may have terms and others may have processing fees.
Please contact your Sales representative before placing an Order.
New
New are brand new products that are packaged from the original manufacturer or distributor. These products have warranty and warranty information must be asked before that particular product is purchased.
Pre-Owned/Used
Pre-Owned/Used are secondhand products that have been used previously and may have Scratch and Dents. They may not have the same manufacturer’s warranty as if they were new in carton, but you buy them for less. Most of the time it is on one side or another or on the back, many times when the furniture installed you may not even see it.
Floor Model
Floor Models are New products that are placed in one of our showrooms for display purposes. Floor models are taken out of their packaging and may have Scratch and Dents. They may not have the same manufacturer’s warranty as if they were new in carton, but you buy them for less. Most of the time it is on one side or another or on the back, many times when the furniture installed you may not even see it.
Open Box
Open Box means that a product has been opened and may have Scratch and Dents. It’s likely been returned for some reason, but not necessarily because it’s damaged. They may not have the same manufacturer’s warranty as if they were new in carton, but you buy them for less because of the damage. Most of the time it is on one side or another or on the back, many times when the furniture installed you may not even see it.
Refurbished
Refurbished are products that in that have been reconditioned and repackaged and may have Scratch and Dents. These products have a limited warranty. Warranty information must be asked before that particular product is purchased.
Scratch and Dent
Scratch and Dent means that a product has a dents or dings or scratches on it somewhere. They may not have the same manufacturer’s warranty as if they were new in carton, but you buy them for less because of the damage. Most of the time it is on one side or another or on the back, many times when the furniture installed you may not even see it.
If a product has been received damaged, please let us know within the 24 hours and do not assemble it. Please note we cannot offer a full or partial part exchange once the full product has been opened, partially assembled and box disposed-of. If approved by Marcus Office Furniture World, the original purchaser may exchange the part or product with their own accommodations of freight, delivery or other shipping charges prepaid.
How do I exchange an item?
Please contact us here and choose the Customer Service option for more information on exchanging an item.
Country of Origin
The Country of Origin is represented by the flag of where the product line is produced. Each flag has its own Country of Origin featured products page.
Product Availability
In-Stock Products
Product: In-Stock is a product that currently in stock at one of our warehouses.
Product: Partially In-Stock is a product that partially stocked at one of our warehouses.
Lead Time Products
Lead Time: X-XX Weeks is a product that custom specified and ordered either in North America or Europe and has a leadtime for production and transportation to our warehouses.
Lead Time: X-XX Days is a product that custom specified and ordered either in North America or Europe and has a leadtime for production and transportation to our warehouses.
Local Deliveries and Shipments
The following Terms of Sale are printed in our physical Invoices and apply to our Local Deliveries and Shipments. For Domestic Shipments (mostly eCommerce Sales which include our website, eBay and Amazon store) and International Shipments please see Shipping Charges and Shipping Information. To see more information on our Local Deliveries and Shipments, please see under Shipping Charges and Shipping Information
- Marcus Office and it’s affiliates partners deliveries are performed Monday to Friday from 9:00 am to 5:30 pm. Delivery charges are based on regular business hours rate. Overtime or weekend hours are available at additional charges.
- Client is responsible for scheduling appointment with building management for any specific delivery hours and checking proof of Insurance, if the truck is sent and delivery is not performed, next deliveries are available at additional charges. Proof of Insurance requirements must be send beforehand to our Customer Service team only, if they are not received delivery can not be performed and additional charges may incur.
- If no elevator is available, $15 will be charged per item for 2nd floor deliveries. We will not deliver past 2nd floor and additional charges will incur per floor.
- The location where the furniture is installed must be clear and free of any obstacles; otherwise there will be a charge of $25/hour per installer. Client will be responsible for covering wood floors. Extra charges will applied if there’s any inconvenience upon delivery.
- Any cancellation must be done within 24 hrs. and must be notified to Customer Service. Please contact Customer Service for more information on returning an item.
- We cannot accept changes, returns or cancellations after your order is processed and in production without additional charges forfeit of deposit 30% Restocking charge.
- All new products are made to order and is non-cancelable, non-returnable and non-refundable. Pre-owned/Used, Floor Model, Open Box, Refurbished and Scratch and Dent products are sold AS IS and is a final sale that is non-cancelable, non-returnable and non-refundable.
- No exchanges on new furniture after client accepts delivery.
- A deposit of 50% is required at time of order. Balance due in full upon delivery & installation.
- Installation charge is based on your floor plan and can be modified at least 24 hours prior delivery. Any on site changes will be charged at $35/hour/worker.
- In cases of any type of dispute, attorney fees will be payed by the buyer.
- A storage charge of $15. Per sqft., per month, will be charged for orders not delivered after 7 days.
- Marcus Office offers with all new products at least one year warranty of labor on any defect. Please check with your Sales representative the warranty information. Manufacturer’s warranties may also apply.
- Title of the Goods will main with the Seller until full payment by client or leasing company, if leasing is involved.
- If the sale involves pre-owned cubicles, steam cleaning of the panels is available for an additional charge.
- Client is responsible for connecting any electrified panels to the building power source or cabling for voice and data.
- If any damage on furniture and/or backorder pieces, client can not hold more than 50% of the value of this item. Final payment is due when back ordered or replacement item is delivered. Client must pay the full balance of other items that have been delivered without problems.
- In the event of default of payment, the seller may enter upon the premises where the furniture is located without prior notice, take possession of it and remove the it without any liability to seller. It is further understood that the seller retains full title to the above merchandise until completely paid.
- Your signature or online order confirmation approves color, size, design, configuration, finish and price.
Please see all our company policies on our Frequently Asked Questions page on www.marcusofficefurniture.com.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Overview
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Marcus Office Furniture World. The collective work includes works that are licensed to Marcus Office Furniture World. Copyright 1998, Marcus Office Furniture World ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Marcus Office Furniture World or purchasing Marcus Office Furniture World products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Marcus Office Furniture World or to purchase Marcus Office Furniture World products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Marcus Office Furniture World. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of Marcus Office Furniture World used in the site are trademarks or registered trademarks of Marcus Office Furniture World.
Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Marcus Office Furniture World disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Marcus Office Furniture World does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Marcus Office Furniture World does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Marcus Office Furniture World shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Marcus Office Furniture World has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a Marcus Office Furniture World product is mistakenly listed at an incorrect price, Marcus Office Furniture World reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Marcus Office Furniture World reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Marcus Office Furniture World shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Marcus Office Furniture World without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
Marcus Office Furniture World may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Marcus Office Furniture World.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Marcus Office Furniture World products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Marcus Office Furniture World products) must be commenced within one (1) year after the claim or cause of action arises. Marcus Office Furniture World’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Marcus Office Furniture World may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Marcus Office Furniture World or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
Marcus Office Furniture World does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Marcus Office Furniture World is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Marcus Office Furniture World reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Marcus Office Furniture World in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless Marcus Office Furniture World, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, Marcus Office Furniture World may link to sites operated by third parties. However, even if the third party is affiliated with Marcus Office Furniture World, Marcus Office Furniture World has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Marcus Office Furniture World. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Marcus Office Furniture World seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use “cookies”?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Marcus Office Furniture World. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, plea se let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your consent
By using our site, you consent to our privacy policy.
If you would like to do a return, please let us know within the 24 hours and do not assemble it. Please note we cannot offer a full or partial part return once the full product has been opened, partially assembled and box disposed-of. If approved by Marcus Office Furniture World, the original purchaser may return the part or product with their own accommodations of freight, delivery or other shipping charges prepaid. All new products that are custom made to order and not stocked are non-cancelable, non-returnable and non-refundable.
How do I return an item?
Please contact us here and choose the Customer Service option for more information on returning an item.
Limited Lifetime Warranty
Marcus Office Furniture World could repair or replace with a comparable product, at its option, without charge to the original purchaser, only defective products or parts found defective during the warranty period that has been allowed by the manufacturer. Each product on our site carries a specific factory warranty ranging on structural components and parts depending upon the manufacturer. If requested by Marcus Office Furniture World, the original purchaser must return the part or product with freight, delivery or other shipping charges prepaid including redeliveries of the replaced item. This warranty shall be effective for the applicable time period beginning from date of purchase as shown on original purchaser’s original receipt or other proof of purchase until deemed correct by the manufacturers warranty information. Take note that warranties on foam, textiles and leathers are different from structural warranties. This is defined clearly within each warranty statement from each manufacturer.
Non Warranted
- Product abuse or misuse
- User modification of or attachments to the product
- Failure resulting from normal wear and tear
- Products or parts not used, maintained or installed in accordance with installation, maintenance and/or applicable guidelines
- Products that are exposed to extreme environmental conditions and/or have been subject to improper storage
- Floor samples or display models
- Products purchased “as is”, open box, used and/or secondhand
- Products manufactured by a manufacturer that we are not an authorized dealer for
- Creasing and/or gathering of textiles during upholstery application process
- Minor irregularities of color, surface, grain, and texture
- Minor variations of color in textiles
- Variations of texture and natural markings such as neck wrinkles, scratches, backbone marks and stretch marks in leather
- Color matching of textiles exactly to samples, swatches or prior purchases
Liabilities
Under no circumstance, including but not limited to breach of contract, breach of warranty or negligence, shall Marcus Office Furniture World be liable for lost profits, loss of goodwill, stored data, general, special, consequential or exemplary damages, even if Marcus Office Furniture World had notice of these damages or they were foreseeable. Marcus Office Furniture World shall not be responsible for verifying customer’s description of needs, data, or the fitness for a particular purpose of goods. Marcus Office Furniture World ’s liability in all cases shall be limited to repair or replacement of the defective parts, or the purchase price of the product. Damages resulting from misuse, abuse, alteration, negligence, or accidents are not covered under this warranty. Except as otherwise provided, Marcus Office Furniture World makes no other warranties, expressed or implied, including but not limited to the warranties of merchantability and fitness for a particular purpose.
How do I check warranty for an item?
Please contact us here and choose the Customer Service option for more information on warranty for an item.
Domestic Shipping Charges
Items that are too big to send via FedEx or UPS, or shipments with a large quantity of items must be transported to you on a semi-truck and require special freight charges. Freight charges are calculated on a per shipment basis since product sizes, weights, quantities and delivery locations vary. Your specific location is required to receive the most accurate rate. We work to find the least expensive delivery method available by getting several quotes from different carriers. It may take longer for us to provide you with a freight quote for item(s) shipped directly from the manufacturer. We’ll pass the information on to you as soon as we receive it.
Freight Delivery Services
Base level delivery service is the least expensive option and consists of either:
- Dock-to-Dock – delivered to your loading dock and unloaded by you and/or your staff
- Tailgate Delivery – you and/or your staff unload items from the truck
If you don’t have a loading dock, forklift or staff/assistance available, you may require additional delivery services. Without them, you will be responsible for getting your order off the truck (within 15 minutes) and inside your delivery location without any assistance from the delivery driver.
Additional Freight Delivery Services
Marcus Office can provide additional Freight Delivery Services upon request.
| Unload Myself | Customer is responsible for unloading the order from the truck (unassisted) within 15 minutes. Customer is also responsible for bringing it inside the delivery location. |
| Curbside Service | Driver will lower your order to the ground using a lift gate (platform on the back of the truck that works like an elevator). Customer is responsible for bringing it inside the delivery location. |
| To the Door Delivery | Driver will bring your order to the doorway (no stairs included), but not inside the main entrance of delivery location. This option includes a prescheduled delivery time and a truck equipped with a lift gate (platform on the back of the truck that works like an elevator). |
International Shipping Charges
For over 30 years Marcus Office has been delivering items to the international export freight forwarder of your choice. Our products are securely packaged (boxed, banded, reinforced and/or shrink-wrapped as appropriate) and transported the freight forwarder company. If you would like to see all the countries we have shipped to, please see our Services page here.
Local Deliveries and Installations Charges
Pricing for Local Deliveries and Installations vary on the size of the order, availability, delivery location and installation team needed to complete the order. Please contact your Sales representative before placing an Order for pricing on your Office Furniture project. For more information, please see out Terms of Sale and see the Local Deliveries and Installations.
If you have questions about these services or need additional delivery services, please contact us here and choose the Customer Service option for more information.
Domestic Shipments
Marcus Office offers free shipping on many items to our customers anywhere in the contiguous United States and are considered mostly eCommerce Sales which include our website, eBay and Amazon store. We have partnered with manufacturers and distributors that have locations across the country to serve you better and ship our products from the location nearest to you. Not all items are shipped directly from our warehouses are drop shipped directly from the manufacturer or distributor to you.
Your product is securely packaged (boxed, banded, reinforced and/or shrink-wrapped as appropriate) and transported by FedEx, UPS or other freight carrier, as determined by the size and weight of the shipment.
A physical street address is required for any delivery. We do not ship to P.O. boxes.
Please contact us here and choose the Customer Service option for more information on assistance for placing orders that will be transported by freight forwarders.
How long will my item take to ship?
With the wide array of products we offer, different items ship at different times from multiple locations. We provide estimated ship times to you. If the lead time is a critical to you, please contact us here and choose the Customer Service option.
How much does shipping cost?
Many of our items ship free within the contiguous United States and are marked Free Shipping.
Most orders will ship via UPS or FedEx. Larger items or larger orders will be transported on a semi-truck via freight carrier. Please see Shipping Charges for more information.
Items that do not qualify for free shipping will incur shipping charges. We attempt to calculate your shipping charges during the checkout process. If the shipping charges for your order cannot be determined during checkout, you will receive a shipping quote via email within 24 hours of placing your order on regular business days. If you prefer to receive the shipping charges before placing your order, submit a Shipping/Freight Quote Request. You will receive a shipping quote via email within 3-4 hours on regular business days. You will also receive a quote number that you can reference in the comments section when you place your order.
If your order requires shipping charges and is submitted over the weekend, we will provide your quote at the first opportunity on the next business day. Your order will not be processed until you approve the shipping charges.
Orders to Alaska, Hawaii and Canada will incur additional shipping charges.
International Shipments
How much is shipping to Canada?
Shipping charges to Canada will vary depending on the size and weight of your order. To receive a Shipping/Freight Quote before placing your order, contact us and provide your order details.
Canadian customers are responsible for applicable taxes, duties and brokerage fees.
Do you ship overseas?
For over 30 years Marcus Office has been delivering items to the international export freight forwarder of your choice. Our products are securely packaged (boxed, banded, reinforced and/or shrink-wrapped as appropriate) and transported the freight forwarder company. If you would like to see all the countries we have shipped to, please see our Services page here.
Local Deliveries and Installations
Pricing for Local Deliveries and Installations vary on the size of the order, availability, delivery location and installation team members needed to complete the order.
Onsite Installations
The job site shall be clean, clear and free of debris and other furniture prior to installation. The job site should be free
of other trades that could inhibit the installation of office furniture and systems furniture. If these conditions can not be provided, extra charges for labor and storage expenses will accrue at an expense to the client. Electrical current, hoisting and elevator service with adequate access shall be furnished by the client without charge to Marcus Office Furniture World. The client shall provide adequate facilities for off‐street loading, staging, moving and the handling of office furniture and/or systems. Any delay by the client in job site preparation that prevents scheduled deliveries from taking place may result in additional charges for labor and storage. If special packaging and handling is required that is not in the original specifications (i.e. stair carry up,
export packaging etc.), the client will be subject to the extra charges incurred. Delivery and installation of office furniture and/or systems will be conducted only during normal working hours: Monday through Friday from 9:00a.m. until 5:30p.m. If client requests that labor be performed beyond these hours, working overtime, weekends and holidays then additional charges are to be paid by the client to Marcus Office Furniture World.
Please contact your Sales representative before placing an Order for pricing on your Office Furniture project. For more information, please see out Terms of Sale and see the Local Deliveries and Installations.
- Cash
- All Major Credit Cards (Visa, MasterCard, American Express, and Discover)
- Checks and Money Orders
- Zelle
- Paypal
- Amazon Pay
- Venmo
Please note some types of payments have limits, may have to be paid differently, may have terms and others may have processing fees.
Please contact your Sales representative before placing an Order.
New
New are brand new products that are packaged from the original manufacturer or distributor. These products have warranty and warranty information must be asked before that particular product is purchased.
Pre-Owned/Used
Pre-Owned/Used are secondhand products that have been used previously and may have Scratch and Dents. They may not have the same manufacturer’s warranty as if they were new in carton, but you buy them for less. Most of the time it is on one side or another or on the back, many times when the furniture installed you may not even see it.
Floor Model
Floor Models are New products that are placed in one of our showrooms for display purposes. Floor models are taken out of their packaging and may have Scratch and Dents. They may not have the same manufacturer’s warranty as if they were new in carton, but you buy them for less. Most of the time it is on one side or another or on the back, many times when the furniture installed you may not even see it.
Open Box
Open Box means that a product has been opened and may have Scratch and Dents. It’s likely been returned for some reason, but not necessarily because it’s damaged. They may not have the same manufacturer’s warranty as if they were new in carton, but you buy them for less because of the damage. Most of the time it is on one side or another or on the back, many times when the furniture installed you may not even see it.
Refurbished
Refurbished are products that in that have been reconditioned and repackaged and may have Scratch and Dents. These products have a limited warranty. Warranty information must be asked before that particular product is purchased.
Scratch and Dent
Scratch and Dent means that a product has a dents or dings or scratches on it somewhere. They may not have the same manufacturer’s warranty as if they were new in carton, but you buy them for less because of the damage. Most of the time it is on one side or another or on the back, many times when the furniture installed you may not even see it.
Please note that Local Deliveries and Shipments, Domestic Shipments (mostly eCommerce Sales) and International Shipments all have different policies.
The following documents refer to Marcus Office Furniture World also known as Marcus Office. These Frequently Asked Questions may change without any notice to you.
Please contact us here and choose the Customer Service option if you have any questions regarding our Frequently Asked Questions.